Contact Us

We are open and shipping orders. All orders are final, no revisions, no cancellations.

For fastest response, please use the form below to send us a message regarding your question or concern. We would be happy to assist you. 

Once we receive your order, the order status will indicate "Awaiting Fulfillment", which means it is being processed. Normal order processing time is 3 - 5 business days. Due to current events, order processing time may take 7 - 10 business days. Thank you for your patience.

Headquarters
Encompass USA, P.O. Box 4757, Santa Clara, CA 95056, United States

Office Hours
Monday - Friday:  9am - 5pm, Saturday - Sunday: Closed, Holiday Schedule

Email:  customerservice@teahaven.com

Phone:  (Currently, we are unable to answer the phone or respond to voice messages. Please use the form below to send us a message.)

Currently, we do not accept orders by phone, fax, or mail. We offer secure and fast order processing for all online orders.