Is it safe shopping online?

We keep all your information private and secure. All orders are placed through a secure server. We will not release this information to any third party.

What are your payment options?

We accept the following credit cards and debit cards: MasterCard, Visa, Discover, American Express through PayPal. We also accept e-Check payment through PayPal.

Is there any sales tax?

We do not charge sales tax on any orders except for shipments to the state of California. Items sold by TeaHaven.com and shipped to destinations in the in California are subject to 8.25% sales tax.

Can I order by phone or fax?

Currently, we do not accept orders by phone or fax. We offer secure and fast order processing for all online orders.

Can I order by mail?

Currently, we do not accept orders by mail. We offer secure and fast order processing for all online orders.

Can I pay by check or money order?

No, we do not accept checks or money orders. We only accept credit cards and e-checks through PayPal.

Where's your phone number?

Currently, we do not offer phone ordering and support. Please email us your questions or concerns and we'll provide a quick reply.

Do you ship to international destinations?

Yes, we ship to most international destinations with USPS Priority Mail International. Delivery time outside the United States takes 2 weeks or longer to arrive. Please check with your country's customs restrictions to ensure that the products you order will not be detained by your customs department.

Shipping rates are automatically calculated in checkout based on weight and distance. Please email us if there are additional questions about international packages.

How do I send a gift to another address?

To send to a different address, simply select or enter a new address in the shipping address section of checkout and enter the gift recipient's address.

Can I ship to two separate addresses on one order?

Unfortunately, shipping is charged per package, so all orders going to a separate address must be placed separately and shipping must be charged for each one. The total for each order must be $100 to take advantage of "Free Shipping Offer."

Can I ship to Alaska or Hawaii?

We ship to Alaska and Hawaii with USPS Priority Mail service. Orders can take up to 4 weeks to be delivered.

Can I ship to an APO or FPO address?

We ship to APO/FPO addresses with USPS Priority Mail service.

Can I pick up my order?

TeaHaven.com is an Internet-only retailer. We do not operate retail outlets or pick-up locations for customers at this time.

Can I change or cancel my order?

Your order is processed as quickly as possible to ensure prompt delivery. Due to the speed of processing orders for shipment, we cannot guarantee the order will be changed or cancelled.