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Terms and Conditions

Please read the following terms and conditions carefully before using this website. By visiting, browsing, shopping and submitting any order through this website you agree to our policies.

Privacy Policy

TeaHaven.com respects your privacy. Any information collected from you will be used solely for the purpose of servicing your account with us. The information provided will not be sold or redistributed in any way. On occasion, TeaHaven.com will email our customers with product updates and new product information, but you can be removed from this list as well if requested.

Prices

All prices are listed in U.S. dollars.

Acceptable Payments

We accept major credit cards (Visa, MasterCard, American Express, Discover Card) and eCheck through PayPal. Credit card transactions are always secure through PayPal.

Shipping

All domestic U.S. shipping costs are shown when you place your order. We usually ship your order within 3 - 5 business days from the date we receive it. For regular size packages, we ship via USPS Priority Mail within the 50 states, which takes about 3 business days to arrive. For large packages we ship via UPS Ground, which takes about 5 business days to arrive. Additional shipping charges may apply for shipment to Alaska, Hawaii, Guam, Puerto Rico, and other U.S. Territories.

Please note:  If you give us a shipping address that is incorrect or request that a package be shipped to another address, after we have shipped it, you will be charged an extra shipping charge for us to reship your package once it has been returned to us. If you decide to cancel the order once the package has been returned to us, we will refund the amount paid minus the shipping fee and 20% restocking fee.

For international shipping destinations, we ship with USPS Priority Mail International. You will need to provide your telephone number for customs documentation.

Risk of Shipping Loss

All products purchased from Teahaven.com are made pursuant to a shipping contract. The risk of loss and title for any and all items are passed directly onto you upon transfer of packages to the shipping carrier.

Product Returns

If there is a manufacturer's defect on our tea accessories (tea mugs, teapots), you can return it for an exchange. Any defects or damages must be reported within 5 days of receipt of order. Please email us to receive an RMA number before returning your product.

If you have purchased your product through a retail store, please observe the retailer's return policy.

We do NOT accept returns on opened products. Customer is responsible for cost of shipping the return item. It is the customer's responsibility to insure all returning items. Once the item is returned, undamaged, we will credit your card or account for the item less shipping fees.

Back Orders

We try to keep all items in stock but sometimes we may sell out of an item. We will notify you in the event of any delays.

Changes and Modifications

We reserve the right to make changes to our products, services, and prices at any time and without notice. We also reserve the right to refuse service to any individual or group at our discretion. This includes barring access to TeaHaven.com, blocking of customer emails, changing shipping and item charges, and refusal to accept payment from an individual or group. We reserve the right to deny access to certain users or groups by means of blocking certain IP addresses from accessing the website.

Copyright

All material on this site is protected by copyrights. Any use of graphics, illustrations or files without the written consent of TeaHaven.com is prohibited.

Limitation of Liability

TeaHaven.com is not responsible for typographical errors. TeaHaven.com makes no determination of the specifications or warranties of the products we sell and shall not be responsible for any damages including but not limited to any defective products and/or late, lost, misdirected or incorrect shipments.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden.

Indemnification

You agree to indemnify, defend, and hold harmless TeaHaven.com, its employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Disclaimer

Any actual, proclaimed, or inferred trademarks mentioned are property of their respective owners. TeaHaven.com is not related to or endorsed by any of the named companies. From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. TeaHaven.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).