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Terms and Conditions: Please
read the following terms and conditions carefully before using this website.
By visiting, browsing,
shopping and submitting any order through this website you agree to our
policies. |
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Privacy Policy:
TeaHaven.com respects your privacy. Any information collected from you will be
used solely for the purpose of servicing your account with us. The information
provided will not be sold or redistributed in any way. On occasion, TeaHaven.com
will email our customers with product updates and new product information, but
you can be removed from this list as well if requested. |
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Prices: All prices are listed in U.S. dollars. |
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Acceptable Payments:
We accept major credit
cards (Visa, MasterCard, American Express, Discover Card) and eCheck through Pay Pal.
Credit card transactions
are always secure through PayPal. |
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Pay me securely with any major credit card through
PayPal!
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We accept checks and money orders for our mail order
customers. |
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Payment by Check |
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Make checks payable to:
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Encompass USA |
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Mail payments
to: |
Encompass USA |
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P.O. Box 4757 |
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Santa Clara, CA 95056
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Shipping: All domestic U.S. shipping costs are shown when you place your order.
We usually ship your order within 3 business days from the date we
receive it. For regular size packages, we ship via USPS Priority Mail within the
50 states, which takes about 3 business days to arrive. For large packages we ship via UPS Ground,
which takes about 5 business days to arrive. Additional shipping
charges may apply for shipment to Alaska, Hawaii, Guam, Puerto Rico, and other
U.S. Territories. For shipping to international destinations, please email for
quotation. Please
note: If you give us an address that is incorrect or request that a package be
shipped to another address, after we have shipped it, you will be charged an
extra shipping charge for us to re-ship your package once it has been returned
to us. |
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General shipping and handling fees for domestic
destinations: |
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Purchase
Amount
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Shipping &
Handling Fee |
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$0.01 to $17.94 |
$6.50 |
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$17.95 to $29.99 |
$7.50 |
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$30.00 to $74.99 |
$8.75 |
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$75.00 to $99.99 |
$10.50 |
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$100.00 and up
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$0.00
FREE Shipping |
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For
international shipping destinations, please
send email
for custom shipping quotation. You will need to provide your telephone
number for customs documentation. |
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Risk of Shipping Loss:
All products
purchased from Teahaven.com are made pursuant to a shipping contract. The risk
of loss and title for any and all items are passed directly onto you upon
transfer of packages to the shipping carrier. |
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Product Returns:
- If there is a manufacturer's defect on our tea
accessories (tea mugs, teapots), you can return it for an exchange.
Any defects or damages must be reported within 3 days of receipt of order. Please
email us to receive an RMA number before returning your product.
- There will be no refunds or returns on all tea
purchases.
- If you have purchased your product through a
retail store, please observe the retailer's return policy.
Regarding
our tea accessories, all returns will be assessed a
20% re-stocking fee. We do NOT accept returns on opened products—of
any kind. Customer is responsible for cost of shipping the return
item. It is the customer’s responsibility to insure all
returning items. Once the item is returned, undamaged, we will
credit your card or account for the item less shipping and the 20%
re-stocking fee. |
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Back Orders: We
try to keep all items in stock but sometimes we may sell out of an item. We will
notify you in the event of any delays. |
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Changes
and Modifications:
We reserve
the right to make changes to our products, services, and prices
at any time and without notice. We also reserve the right to
refuse service to any individual or group at our discretion.
This includes barring access to TeaHaven.com, blocking of
customer emails, changing shipping and item charges, and refusal
to accept payment from an individual or group. We reserve the
right to deny access to certain users or groups by means of
blocking certain IP addresses from accessing the website. |
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Copyright:
All
material on this site is protected by copyrights. Any use of
graphics, illustrations or files without the written consent of
TeaHaven.com is prohibited. |
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Limitation of Liability: TeaHaven.com is not responsible for typographical
errors. TeaHaven.com makes no determination of the
specifications or warranties of the products we sell and shall
not be responsible for any damages including but not limited to
any defective products and/or late, lost, misdirected or
incorrect shipments. |
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Use of
Site:
Harassment
in any manner or form on the site, including via e-mail, chat,
or by use of obscene or abusive language, is strictly forbidden.
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Indemnification:
You agree to indemnify, defend, and hold harmless TeaHaven.com,
its employees, agents, licensors and suppliers from and against
all losses, expenses, damages and costs, including reasonable
attorneys' fees, resulting from any violation of these terms and
conditions or any activity related to your account (including
negligent or wrongful conduct) by you or any other person
accessing the site using your Internet account. |
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Disclaimer: Any actual, proclaimed, or inferred trademarks mentioned
are property of their respective owners. TeaHaven.com is not
related to or endorsed by any of the named companies.
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